Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email awh.communications@awh.org.au or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

awh.communications@awh.org.au or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

How AWH is growing its psychiatry services Wednesday, 12 October 2022

AWH's expanding psychiatry services help bolster mental health support in the region.

Read more
[VIDEO] A preview of the features of Albury's new ED Thursday, 22 September 2022

Take a sneak peek at the new features and facilities of Albury's ED with our Executive Director of Capital Redevelopment Susan Medlin.

Read more
How AWH is helping local kids tackle chronic wheezing Thursday, 22 September 2022

Albury Wodonga Health is participating in a ground-breaking trial aimed at tackling acute and recurrent wheezing illness in Aussie kids.

Read more
A New Generation of Nursing Students Start at AWH Thursday, 18 August 2022

This week, Albury Wodonga Health welcomes the first group of eight fresh-faced student nurses starting in our health service as new employees

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Parking and Access Changes at Albury Hospital Thursday, 11 August 2022

There will be some important changes to parking and access around the Albury Hospital as construction on our new Emergency Department progresses.

Read more
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