Fundraising
Albury Wodonga Health values the opportunity to keep our patients informed through regular communications, including newsletters and fundraising updates. If you would like to receive regular communications and updates please contact the AWH Foundation Manager at awh.foundation@awh.org.au
Changes to Policy
This policy is effective from June 2026 and is updated from time to time. A pdf of the latest version can be found here
Freedom of Information
You have a right to request access to your information held by AWH. In accordance with the Freedom of Information Act 1982 (Vic), access may be refused in some circumstances. If access is refused, a written explanation will be provided to you.
You may request that your personal and health information be amended to ensure that it is accurate, relevant, up to date, complete and not misleading. Personal or health information, even if later found or claimed to be incorrect, is not deleted but will be corrected according to what is permitted or authorised by regulation or law.
Make a FOI Request
A valid request under the FOI Act must include the following:
- an application in writing to AWH FOI Department;
- payment of the application fee; and
- be sufficiently clear to identify the documents sought.
Download a copy of our FOI Application Form 2025
Fill and return the Form to foi@awh.org.au.
Request an Amendment
Your amendment request must:
- Be made in writing;
- Explain how the information is inaccurate, incomplete, out of date, or would give a misleading impression, and provide evidence or information to support this
- Be clear and specific about what kind of amendments or corrections you are seeking (for example, add a note to the document explaining how you would like the AWH to amend your record)
An amendment to your medical record may take the form of an alteration or a notation but will not include deleting or expunging the original information.
No fees will be applied to this request, unless you are also seeking a copy of the record. Please see the table under the heading 'How much does it cost?' for the copy of record release fees.
Download a copy of the Amendment Request Form
Fill and return the Form to foi@awh.org.au.
How long does it take?
A decision regarding access to documents held by Albury Wodonga Health under the FOI Act made no later than 30 days following receipt of a valid request. There may be circumstances where we need to consult with you to extend the 30-day period.
Before we can provide access to the documents, you must pay all outstanding charges relating to your request
In some circumstances, we may require more information from you to process your request.
Please note:
- You may only obtain another person's health information if you have their written authority to do so. This may be written consent from the individual or the legal documents that support your request.
- If you are requesting the medical records of a deceased persons you must provide identification which clearly shows you are the senior next of kin (for example, a copy of the Death Certificate and birth certificate) or a copy of the will if you are the executor of the estate.
Complaints
AWH has a complaints process to address concerns relating to the privacy of personal and health information. Matters relating to AWH privacy policy and procedures can be brought to the attention of the Privacy Officer on (02) 6058 4401 during business hours. You may make a complaint using the “Contact Us” form on the AWH webpage for concerns regarding inappropriate use of your health information. See: https://www.awh.org.au/patients-visitors/patients/privacy-and-confidentiality.
If you are dissatisfied with our response, and your concern or complaint relates to your health information, you may contact the Health Complaints Commissioner (HCC). The HCC is free, confidential and impartial. Visit https://hcc.vic.gov.au for the complaint form or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.