Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media Enquiries

Weekdays, 8:00 am - 2:00 pm in writing to awh.communications@awh.org.au

Requests to Film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • Media and journalists are to submit all enquiries and requests in writing before 2:00 pm each business day to awh.communications@awh.org.au 
  • All AWH staff directly approached by media outlets are to redirect enquiries to the Communications team.

 

Patient Conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

 

Patient Interview Requests

Interview requests to individuals on AWH property must be done through our Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

Live or Simulated Live Crosses

Media are permitted to film AWH facilities from public walkways and footpaths. To help us protect patient privacy, maintain clear emergency access, and ensure the safety of patients, staff and visitors, we ask that media notify our Communications Team at least two hours before arrival, so that on-site security can be appropriately advised.

Media filming must not obstruct ambulance bays, emergency vehicle routes, accessible pathways, or building entries at any time. AWH security or staff may request that media relocate if filming is judged to be interfering with clinical operations, emergency access, or patient and staff safety.

We also ask that camera framing avoid capturing identifiable patients, visitors, staff, or vehicles.

Additional Media Resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

AWH Social Media Terms of Use

Oncology Upskilling at Chris O'Brien Lifehouse

 

Recently, Pharmacy Clinical Education Pharmacist, Tanya Crichton-Jacotine, Associate Deputy Director of Pharmacy, Nicole Purkis and Pharmacist, Eliza Brown, along with Pharmacy Technicians Kristy Elkner and Melinda Cottier, attended a four-day oncology and haematology upskilling program at Chris O'Brien Lifehouse in Sydney.

The immersive program provided valuable insight into contemporary cancer care, including clinical verification of chemotherapy, management of treatment-related toxicities, multidisciplinary team collaboration, cytotoxic compounding, quality assurance processes, and emerging therapies such as immunotherapy and CAR-T cell therapy.

Participants had the opportunity to learn from specialist oncology pharmacists, pharmacy technicians, and multidisciplinary clinicians while observing best-practice workflows across both clinical and production settings. The experience highlighted the critical role pharmacists and pharmacy technicians play in ensuring the safe and effective delivery of cancer treatments.

The knowledge gained will be shared with colleagues through ongoing education and discussion sessions, helping to strengthen local oncology pharmacy services and support the delivery of high-quality patient care across AWH.

This opportunity reflects our department's ongoing investment in professional development and exemplifies the message that pharmacists and pharmacy technicians are essential partners in advancing health outcomes for our community.

 

AUSMAT Team Member Training Achievement

Pharmacist Jo Hunt has completed Team Member training with the Australian Medical Assistance Team (AUSMAT).

AUSMAT is Australia's nationally deployable multidisciplinary medical emergency response capability, providing support during domestic and international disasters, disease outbreaks, and humanitarian emergencies. Accreditation reflects a high level of professional expertise, adaptability, and commitment to delivering healthcare in challenging environments.

Jo's achievement demonstrates the diverse skills within the AWH Pharmacy Department and highlights the important role pharmacists can play in emergency and disaster response. Through this accreditation, Jo joins a highly skilled workforce prepared to support communities when additional healthcare resources are needed most.

 

Inspiring Excellence

These achievements reflect the breadth of expertise within our pharmacy team and show how our staff contributes to healthcare at local, state, and national levels. We celebrate the leadership and innovation of our pharmacy workforce and recognise the many ways they make a difference every day.