Minimum Requirements
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Device type
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Operating system
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Browser
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Windows computer
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Microsoft Windows 7 or later
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Google Chrome - Version 72 or later
Firefox - Version 68 or later
Microsoft Edge - Version 79 or later
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Apple computer (iMac, Mac Pro, Mac Mini, MacBook, MacBook Air, or MacBook Pro)
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MacOS 10.12 (Sierra) or later
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Google Chrome - Version 72 or later
Apple Safari - Version 12.0 or later
Microsoft Edge - Version 79 or later
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Android tablet or smartphone
(less than 2 years old with a front-facing camera)
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Android 5.1 or later
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Google Chrome - Version 72 or later
Firefox - Version 68 or later
Microsoft Edge - Version 44 or later
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Apple iPhone 5S or later, iPad Air or later, iPad Mini 2 or later, iPad Pro
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iOS 12 or later
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Apple Safari - Version 12.0 or later
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How do I know if I have the latest browser version?
Check the version of browser you are using by going to www.whatismybrowser.com. The website displays the name and version of the web browser you are using.
You will also need:
Internet data usage
- You don’t use any data while waiting for your Albury Wodonga Health clinician to join you
- A telehealth consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That's about 230 MB on a mobile device, and 450 MB on a PC for a 20-minute call, which is similar to Skype or FaceTime
- Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the video call.
- Data use increases when there are more than two participants in the video call
Troubleshooting
Albury Wodonga Health does not offer personal troubleshooting or assistance. We recommend that you complete a test call well in advance of the consultation. This test will check whether your internet connection is sufficient and your equipment is working correctly.
The following guide will assist in diagnosing and managing any technical issues:
Telehealth troubleshooting guide