Victorian COVID-19 hotline, phone 1800 675 398

If you have COVID-19, Albury Wodonga Health is here to help with two main services available to the community:

  • COVID Positive Community Program. This local service provides phone and video telehealth based health services to eligible people in the community who are diagnosed with COVID-19. Health assessments, monitoring of COVID symptoms, information and supports enable people to stay in their homes safely during their isolation period with access to increased health services when required. The service is available from 8am to 5.30pm, seven days a week. For more information, please phone 0456 809 574 or 02 6058 4444 and select Option 1 followed by Option 4.  Further details are available below.
  • COVID Acute Care. AWH is a COVID-19 streaming hospital. Our hospital treats COVID positive patients from across the North East Victoria and Southern Murrumbidgee regions. We have a dedicated COVID ward and Intensive Care Unit to care for COVID-19 patients.

Information on caring for yourself at home with COVID-19 is available by clicking here

Staying at home with COVID-19

Albury Wodonga Health has provided a book about what you should do if you have COVID-19 and are staying at home.

You can download this here.

Some tips include:

  • Isolate yourself at home or in your accommodation until you are advised of the results by the Local Public Health Unit.
  • You must not leave your house or accommodation except for medical care or in an emergency.
  • Separate yourself from the other people in your home by staying in a separate room.
  • Wash your hands regularly and cough and sneeze into your elbow or a tissue
  • Wear a surgical mask when you are in the same room as other people and keep 1.5 metres apart.
  • Use a separate bathroom, if possible.
  • Avoid sharing household items including plates, cups, and cutlery.
  • Clean household surfaces (tabletops, doors, keyboards, taps and handles).
  • Wear a surgical mask and disposable gloves while handling soiled items.
  • Dispose of contaminated items like gloves and masks in a lined waste bin.
  • Do not have people to visit you inside your home or accommodation.
  • Ask friends or family, who are not required to isolate, to get food or other necessities for you. They should leave this outside your door. They should not come into physical contact with you.
  • If you have difficulties getting food or necessities, call 1800 675 398 for support.
  • If you need a translator first call 131 450, then request the hotline on 1800 675 398. More information is available at
  • Please keep Triple Zero (000) for emergencies only.

Public Health Orders apply when you are required to isolate. Stay home and stay safe. You can leave some in special circumstances, which include if you need to access health care or because of family violence.

Remember, if your illness gets worse, you should call the doctor who cared for you, the COVID positive Community Care Program, an ambulance or the emergency department where you were assessed.