Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email awh.communications@awh.org.au or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

awh.communications@awh.org.au or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Hearts of Gold Wednesday, 19 July 2023

Our volunteers generously give their skills, talents, and time to ensure our patients and visitors are cared for and supported.

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Together We Are AWH - Gina Bladon Tuesday, 11 July 2023

Introducing 𝗚𝗶𝗻𝗮 𝗕𝗹𝗮𝗱𝗼𝗻 - 𝗔𝗪𝗛 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

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More than 1000 people participate in new hospital consultation Monday, 3 July 2023

The Albury Wodonga community has turned out in force to help guide the development of our new hospital.

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Polly Reporting For Duty Sunday, 2 July 2023

7 year old American Staffy Polly is on a mission to brighten up any ruff days, last week joining the AWH Volunteer team.

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Safe Travels Leo Friday, 30 June 2023

After 33 years, Albury Wodonga Health Director of Pharmacy Leo Mason is retiring today.

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