Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email awh.communications@awh.org.au or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

awh.communications@awh.org.au or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

First look at the master plan for Albury Wodonga Regional Hospital project Tuesday, 17 October 2023

The master plan for the $558 million Albury Wodonga Regional Hospital project has been unveiled, providing the community with its first look at the vision for the contemporary health facility and future of the Albury hospital campus.

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Paging our new ED Friday, 4 August 2023

Work has started to configure the Nurse Call System in our new $36m Emergency Department.
 

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A space to relax Monday, 31 July 2023

Last week we celebrated the completion of the Nolan House Sensory Garden with Friends of Nolan House, consumers and staff.

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New Board Sits Friday, 28 July 2023

A new era is here, as the new-look Albury Wodonga Health Board sat for the first time, in late July.

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VVED Saturday, 22 July 2023

The Victorian Virtual Emergency Department is available 𝟮𝟰/𝟳

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