Volunteer Vacancies

The Shuttle Service provides a transport service for staff, mail and Op Shop donations between Albury, Wodonga and North East locations for AWH. Drivers also do occasional patient transfer between Hilltop and the Cancer Centre. Volunteers drive either a Staria 8 seater vehicle or Subaru Forester.

• Requirements: Current unrestricted driver’s license and a good driving record.
• Location: Albury, Wodonga and North East region.
• Shifts: Monday–Thursday; Staff Shuttle (8:30am–2:30pm), Mail Shuttle (9:15am–2pm), North East (9am–2pm, varies).

The Opportunity Shops are located in High St, Wodonga and Swift St, Albury. The Albury Wodonga Health Opportunity Shops resell donations from the community to raise funds to purchase equipment for the AWH hospitals. The volunteers in the Opportunity Shops accept donations, sort and display stock, general shop duties and assist customers with purchases.

• Requirements: Team player with strong communication skills. Retail experience is a plus but not essential.
• Location: Albury Op Shop (453 Swift Street) or Wodonga Op Shop (43 High Street)
• Shifts: Monday–Friday (9am–4:30pm), Saturday (9am–1pm). Shifts are ~4 hours.

Community Palliative Care volunteers work as part of the palliative care team in the provision of social and practical support to palliative care clients and carers during end of life. Volunteers carry out their duties in the client’s home, hospital or aged care facility in the Wodonga area.

• Requirements: Excellent communication skills, understanding of boundaries, and a caring disposition. Specific training provided. All applicants will undergo interview through the Community Palliative Care Volunteer Coordinator. Specific training in Community Palliative Care is offered for this role.
• Location: Wodonga/North East regions (VIC)
• Shifts: Up to 4 hours/week, but engagement is based around consumer needs.

The Concierge volunteer welcomes patients and visitors to the Albury Hospital or AWRCC and assists the smooth transition of patients and visitors around the hospital. The volunteer greets patients and visitors as they arrive, directs them to various services and facilities or reception and provides information about the hospital.

·        Requirements: Strong communication skills and comfort in a public-facing role. Involves walking around the hospital to accompany patients and visitors and occasional wheelchair assistance (notify us of physical limitations).

• Location: Albury Hospital, or Albury Wodonga Regional Cancer Centre (AWRCC)
• Shifts: Monday–Friday, 9am–12:30pm or 12:30pm–4pm, often paired with Pharmacy Express, Trolley or Administration Support.

The Discharge Lounge (located beside the Transit Lounge) is an area for discharged patients to be monitored until they leave the hospital. The volunteer role is to provide supervision with the support of Transit Lounge clinical staff, ensure patients are comfortable and feel taken care of right to the end of their hospital stay. Volunteers can provide patients with food or beverages while they wait and can support them to exit the hospital safely to their pickup point via wheelchair if required. Volunteers can also support with administration tasks.

• Requirements: Strong communication skills and comfort in a public-facing role. Involves walking and occasional wheelchair assistance (notify us of physical limitations).
• Location: Albury Hospital (Discharge Lounge)
• Shifts: Monday–Friday, 8:30am–12:30pm or 12:30pm–4:30pm, can be paired with Pharmacy Express / Patient Trolley / Administration Support within the Albury Hospital.

Pharmacy Express volunteers play a vital role that supports timely, accurate and secure delivery of medication within the hospital. Volunteers pick up secure pouches containing patient medication from the Pharmacy and deliver these at set times throughout the day to the nurses’ stations where they are signed for. The value of this program is to ensure patients are getting their medications in a timely manner without taking clinical staff away from direct patient care and can also expedite the patient discharge process.

• Requirements: Reliable and detail-oriented. Able to walk up to 2km with a Pharmacy Trolley to deliver the medication pouches.
• Location: Albury Hospital (Future roll out into Wodonga Hospital planned)
• Shifts: Monday–Friday, 8:30am, 9:30am, 1:00pm, 3:30pm (15–45 minutes per run). Often paired with Concierge/Discharge Lounge Support or other Albury Hospital based volunteer activities.

Hospital Volunteers (Patient Trolley) take the Activity Trolley around the hospitals to approved wards to offer patients magazines, books, puzzle/colouring/activity books with pencils, children’s toys and single use toiletries. The volunteers can provide social support to patients through the use of effective communication skills and diversional activities such as board games/playing cards and are also encouraged to maintain/refresh bedside flowers during their rounds. The volunteers also manage and restock patient clothing and the book exchange and check/tidy the communal areas such as the chapel, carer’s room/quiet room and waiting areas.

A vital part of this role is presence in the Emergency Department (ED) where the volunteer provides practical support to the patients of a non-clinical nature. The volunteer will visit the ED with the Activity Trolley and approach the Registered Nurse in Charge on arrival to get some direction with which patients will be appropriate to see. Volunteers are encouraged to engage patients with offerings from the Activity Trolley, providing social support/diversional activities, or fetching clothing from the patient supply if required. The volunteers can also offer refreshments to patients such as an instant coffee/tea if appropriate. The volunteers are not involved in any clinical care.

• Requirements: Empathetic, physically able to move a trolley and walk up to 2km, and comfortable engaging with staff and patients.
• Location: Albury Hospital, or Wodonga Hospital
• Shifts: Monday–Friday, flexible shift times (generally allow 2 hrs). Can be done individually or in pairs.

Fracture Clinic runs every Wednesday at the Albury Hospital and patients can experience long wait times. This role helps facilitate patient flow by taking patients from the waiting room to the bays or liaising with the administration desk to communicate wait times to patients. The role also supports management of the waiting room by engaging patients with activities from the Activity Trolley and offering tea/coffee for refreshments.

• Requirements: Good organisational skills, physically able to be on your feet and moving about for the entire shift duration, and comfortable engaging with staff and patients.
• Location: Albury Hospital (Allied Health Building)
• Shifts: Wednesday 9am-12:30pm or 12:30pm – 3pm. 

The Wellness Centre is located in the Albury Wodonga Regional Cancer Centre (AWRCC) in Albury. Volunteers help by making tea / coffee and provide information about the wellness programs and facilitate Cancer Support Groups, as well as maintaining the Wellness Centre community space. Volunteers are supported by the Coordinator - Cancer Centre and provided specific training for this role.

• Requirements: Specific training provided by the Cancer Centre Coordinator following successful interview.
• Location: Albury Wodonga Regional Cancer Centre (AWRCC) Wellness Centre
• Shifts: Monday-Friday 9am-12pm/12pm-3pm

The Pet Therapy program aims to improve the hospital experience for patients - reducing anxiety, stimulating memory, communication and interaction. It also has a significant impact on the staff, improving morale and creating a less stressful environment. It involves animals and handlers (your own animal is required) visiting patients and their families at the bedside or in common areas of AWH.

• Requirements: Own animal (over 1 year old) with vet-assessed health, behaviour, and temperament. The volunteer office will provide the required forms for Pet Therapy Animal Vet Checks.
• Locations: Albury Hospital, Wodonga Hospital, and North East locations (with endorsement from a location-based Senior Manager)
• Shifts: Flexible, coordinated with Volunteer Coordinator. Shifts are generally 1-2 hours duration, once weekly.

The Music Therapy program brings joy to patients, visitors and staff with music, visiting bedsides or common areas.

• Requirements: Musical ability and able to perform for groups or individuals, good communication skills, must have a Working with Children Check to volunteer in the Children’s Ward.
• Location: Albury Hospital or Wodonga Hospital
• Shifts: Flexible, coordinated with Volunteer Coordinator. 

Patient Experience Surveying involves moving about the hospitals and engaging with patients/consumers to complete a survey either via an IPad supplied by AWH, or by scanning a QR code on their personal device. The surveys are a way of taking the ‘pulse’ in the hospital and takes approx. 10mins for each person to complete. The surveys provide valuable data that can assist in improving patient care.

• Requirements: Comfortable moving around the hospital and engaging with patients.
• Location: Albury Hospital or Wodonga Hospital
• Shifts: Flexible, based on volunteer availability.

Administration Support volunteers are utilised throughout AWH to assist with administration tasks like collating information, building admission packs/patient information packs, managing databases, assisting with mail outs or collecting, delivering or digitising records.

• Requirements: Organised and detail-oriented.
• Location: Varies, Albury/Wodonga and North East locations.

·        Shifts: Varies, advertised as needed. 

Campaign Crew volunteers at Albury Wodonga Health play a vital role in both fundraising efforts and strengthening the hospital's connections within the community. Their contributions are invaluable in making sure that the hospital’s campaigns are effective and well-received by the community.

These volunteers engage in various tasks that directly support hospital programs, such as assisting at both internal and external events like expos, markets, fairs and special celebrations. They help raise awareness, engage attendees, and promote the hospital's initiatives. Volunteers may also distribute newsletters or health promotion campaign materials, ensuring the public stays informed about important health services/topics, events, or fundraising efforts. By writing thank-you cards or making calls to donors, volunteers help to maintain relationships and show appreciation, fostering a continued spirit of giving.

Furthermore, Campaign Crew volunteers play a key role in selling or promoting raffle tickets, managing coin boxes, and assisting with targeted campaigns like the Patient Giving Campaign. These activities allow volunteers to actively engage with the community while generating much-needed funds. Volunteers also assist with research on potential grants, philanthropic funds, and donors/sponsors, helping the hospital to expand its financial resources and find new avenues of support.

As a short-term engagement program, opportunities are tailored and shared with registered volunteers via email, offering them flexibility in choosing the events and activities they wish to participate in. Coordination for this program is shared between the Volunteer Coordinator, Foundation Manager and Communications Director.

• Requirements: Willing to share a variety of skills and help out when and where you can.
• Location: Varies, Albury/Wodonga and North East locations.

·        Shifts: Varies, opt in to receive opportunities via email.

Green Team Eco Volunteers aim to support the AWH Green Team sustainability initiatives within the hospitals through operational support of the Return & Earn program and other programs to reduce waste and improve green spaces throughout Albury Wodonga Health.

• Requirements: Comfortable moving about the hospital setting and physically able to empty medium sized (50L) plastic bins or wheeling 240L bins to a central collection point.
• Location: Albury Hospital, and/or Wodonga Hospital. Shuttle service available between locations for those engaged at both hospitals between 9am-2:30pm Mon-Thurs.

·        Shifts: Flexible shift times. Ideally volunteers commit to once or twice weekly. Can be done in pairs or small groups.

A Friendly Community Visitor enhances the social-emotional well-being of patients by providing companionship, support, and a sense of connection during visiting hours. This role is especially important for patients who may be feeling isolated, anxious, or lonely during their hospital stay. Volunteers act as a friendly, non-medical presence, providing patients with meaningful interactions that uplifts their spirits. Key responsibilities include companionship, emotional support, activities, supporting patient’s families, social interaction and providing feedback to hospital staff. Volunteers attend the hospital during visiting hours (11am-1pm) and introduce themselves at the Nurses Station on the wards to seek direction on who is appropriate for visiting. Friendly Community Visitors must be engaging and effective communicators with excellent listening skills, demonstrate an appreciation for diversity and inclusion, and be respectful of personal and professional boundaries. Volunteers do not provide counselling or advise on clinical care.

• Requirements: Engaging communicator, respectful of boundaries, and appreciative of diversity.
• Location: Albury Hospital, or Wodonga Hospital.
• Shifts: Weekdays 11am–1pm, visiting hours.

The aim of the Pastoral Care Volunteer Program is to support patient’s spiritual needs during their stay in hospital. All pastoral care volunteers must satisfactorily complete the Spiritual Health Victoria Volunteer training package and will be managed under the Pastoral Care Coordinator.

Enhance your company’s social responsibility objectives by partnering with your local health service to improve patient care outcomes. Please contact the Volunteer Coordinator on volunteerenquiries@awh.org.au directly to organise Corporate Volunteering engagements.