Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email awh.communications@awh.org.au or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

awh.communications@awh.org.au or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Access and Flow Status Tuesday, 10 September 2024

The success of our ‘Progression of Care Hub,’  has significantly improved our capacity to manage patient flow.

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AWH Midwife Care Program Tuesday, 10 September 2024

Our Midwife Care Program is currently being transitioned to a new model of care called the Maternity Antenatal Postnatal Service (MAPS). This service is free and there will be continuity of care, with one known midwife caring for the pregnancy across the antenatal and postnatal period. The MAPS service will commence early October 2024 and will aim to support more women and their families through their pregnancy and birthing journey.
 

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New South Wales Nurses and Midwives Association Strike Action. Tuesday, 10 September 2024

Albury Wodonga Health advises our border communities of the upcoming 12-hour industrial action initiated by the New South Wales Nurses and Midwives’ Association (NSWNMA), which will affect several clinical areas across our Albury Campus.

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Innovative Koala Kids Storytime PAD Enhances Patient Experience in Albury Paediatric Ward Friday, 28 June 2024

Albury Wodonga Health (AWH) proudly unveils the Koala Kids Storytime PAD, a revolutionary entertainment and learning device designed to enrich the hospital experience for young patients. 

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