Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Albury Wodonga Health (AWH) is advising the community of important parking and hospital access changes at Albury Hospital as a result of construction works on our new Emergency Department.

Sections of the hospital's upper carpark will close from 7pm on Sunday 14 August including the entrance to the hospital's Day Procedure Unit. Patients, carers and visitors will need to use the hospital's main entrance to access the Day Procedure Unit.

Construction will also result in the loss of 20 staff parking bays that will be relocated to the lower carpark.

AWH's Executive Director of Capital Development Susan Medlin said builders had taken possession of the site and were now ready to begin the main construction.

"This next stage of construction is a major milestone in the overall project," she said. "It's an exciting time as the plans for our new ED become a reality.

"Of course, projects of this size and scope don't come without some level of disruption, but we've made sure there are necessary solutions in place so that everyone can continue to access the hospital safely," she said. "Our hospital concierge and wonderful volunteers will be ready to greet our patients at the main entrance and help direct them to the Day Procedure Unit for their appointment."

Construction of a new staff carpark on Borella Road is already underway and is expected to be operational by October this year, adding more than 100 additional carparks to the hospital's parking supply.

For more information about the Albury Emergency Department redevelopment, please visit

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