Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Staff from Albury Wodonga Health’s Cardiology Cath Lab are thrilled that cardiac patients on the Border will now have permanent access to surgical equipment for replacement pacemakers and defibrillator devices.

The Commercial Club Albury has donated $44,800 to enable Albury Wodonga Health to purchase equipment that will directly benefit over 120 cardiac patients each year.

The generosity of the Commercial Club Albury enables the purchase of a PEAK Plasma Blade. When pacemakers and defibrillator devices are replaced, the PEAK Plasma Blade reduces damage to surrounding tissue structures during surgery. As a result, surgery becomes safer for cardiac patients.

“The PEAK Plasma Blade is seen as standard equipment in metropolitan hospitals. This will allow the community of Albury Wodonga and surrounds to benefit from permanent access to the same equipment as metro areas”, said Cath Lab Nurse Unit Manager, Kate Sutton.

“We currently hire the equipment at significant cost. This donation has a double benefit as it allows us to fund other patient and staff safety initiatives.”

“We are thrilled to support our local health service. It’s wonderful that we can fund vital equipment that can help people locally,” said Graeme Edgar, Commercial Club Albury Board Chairman.

“The generosity of the Commercial Club Albury has made a real difference to cardiac patients on the Border. The Club has contributed to our Cardiac Cath Lab on many occasions and we are incredibly grateful for their continued support,” said Gina Bladon, Albury Wodonga Health Foundation Manager.

Albury Wodonga Health has recently established the Albury Wodonga Health Foundation. Through community donations and fundraising, the Foundation is able to fund specialised medical equipment and services to enable more people in our region to be treated closer to home and their loved ones.

Donations of $2 or more to Albury Wodonga Health are tax-deductible.

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