Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

The Albury Campus redevelopment project team has thanked the more than 1,000 staff, volunteers, patients, community members, local councils and health agencies who participated in community consultation for the $558 million state-of-the-art Albury hospital redevelopment.

Susan Medlin, Albury-Wodonga Health Director Capital Redevelopment, said the community drop-in sessions were well attended and delivered terrific feedback which will be a key element of the planning process for our community’s new health facility. 

Ms Medlin said with planning for the redevelopment progressing well, the next step will be the completion of the master plan in the coming months.

“More than 150 community members took part in the recent community drop-in sessions, with feedback highlighting the community’s interest in the parking to be delivered on the campus as well as transport access to the hospital, and detailed traffic studies and analysis will be part of the planning process,” Ms Medlin said.

“The community was also interested to learn more about the hospital’s design, location on the campus, education and training opportunities, and workforce management, with detailed information to be confirmed as planning progresses.”

Ms Medlin said the Albury Campus redevelopment will bring together 24/7 health services and clinical expertise on a single site to significantly expand and enhance health services and facilities to meet the needs of the Albury Wodonga community now and into the future.

“Many people expressed their support to deliver the new regional hospital on the existing Albury Hospital campus and planning is well under way to enable construction to start next year,” Ms Medlin said.

“The Albury campus site will complement the work under way to deliver a new and expanded Emergency Department and also maintain the important relationships between the hospital, the Albury Wodonga Regional Cancer Centre, Hilltop accommodation and UNSW.

“The community can be assured that hospital services will continue to operate throughout construction and any impacts will be closely managed by the project team who have extensive experience in building hospitals of this scale on an existing hospital campus.”

The master planning stage is the important first step to developing a campus plan that outlines the vision for the site, to deliver a world-class health care hub and improved patient experience for border communities.

“NSW Health Infrastructure continues to work closely with Albury Wodonga Health, hospital staff, advocacy groups and key stakeholders including Wodonga and Albury Councils, to best inform the master planning process,” Ms Medlin said.

“A Project Community Advisory Group is being established which will provide a lived experience perspective and be the patient, carer and community voice for the project. 42 expressions of interest were received and a process to select members to the Group will begin within weeks.” 

“The community will continue to have an opportunity to have their say throughout the planning and design and we look forward to providing more information on the master plan in the coming months.”

The project is being delivered by NSW Health Infrastructure in partnership with Albury Wodonga Health, NSW Ministry of Health and the Victorian Department of Health. The Albury Campus Redevelopment project is jointly funded by the NSW and Victorian governments and Australian governments.

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