Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Albury Wodonga Health is participating in a ground-breaking trial aimed at tackling acute and recurrent wheezing illness in Aussie kids.

The AWH Paediatric team has teamed up with medical researchers CIRCAN to examine the treatment of wheeze and respiratory illness in children aged 1-6 years old. Wheeze remains the most common reason preschool aged children are admitted to hospital in Australia.

But that could be about to change with the new treatment OM-85 showing promising signs it can reduce the risk of wheeze-related hospital admissions.

Dr Mark Norden is leading the clinical trial at Albury Wodonga Health and says early results are promising.

"We're seeing some really promising signs and some great results in local children who have been struggling with wheeze," he said. "Five local families were referred to the trial after being admitted to the children’s ward.

"Pre-school wheeze happens when the muscles in the airway walls tighten or there is a build-up of inflammation and mucous in the airways. It narrows the airways making breathing difficult. It's a common condition but, unlike asthma, preventative treatments have been largely ineffective.

"The aim of this trial is to find ways we can keep kids out of hospital and effectively manage this very common but life-restricting condition. We're seeing some very positive signs so far that we hope will pave the way for an effective treatment for children around Australia."

Lyndell Schindler and her daughter Madelyn were frequent visitors to Albury's Emergency Department on account of Madelyn's wheezing, but since joining the OM-85 trial Madelyn's breathing and quality of life have improved drastically.

“Madelyn tends to have an episode where she just gets very lethargic, her oxygen levels drop really low, and she really struggles to breathe.”

“I have to start giving her Ventolin, and then nine times out of ten, I bring her up to the Albury Emergency Department for more comprehensive treatment.

“As we progressed further into winter, we were attending the Emergency department every four weeks. 

“Since starting the trial three months ago, and especially in the last month, we haven’t had to come to hospital at all – which is fantastic for Madelyn”

While there are five local families participating in the trial, more are needed. Parents of children with wheeze can express their interest in participating by contacting Albury Wodonga Health or the CIRCAN website directly.

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