Albury Wodonga Health Visitor Information

Due to the impact of COVID-19, and in line with the Victorian Department of Health guidelines, our hospital visitor hours have been updated once more. 

In accordance with the Circuit Breaker Action, from the Victorian Department of Health, these visitor directives are in place from 11:59pm Thursday 3 June 2021.

Albury Wodonga Health acknowledges that the COVID-19 has had a significant impact upon our broader community. In order to minimise the transmission of COVID-19, a rigorous visiting procedure has been introduced to keep our patients, families, staff and community safe. 

We appreciate this is a particularly difficult time for anyone in hospital and within our health services. We are doing all we can to care for our patients and support staying connected to family and friends. 

Our patients are some of the most vulnerable people within the community. Our visitor policy will change and be regularly updated to ensure our commitment to the safety of our staff and patients is upheld.  

Thank you for your co-operation. 

Permitted Visitors

The only visitors permitted into Albury Wodonga Health facilities include those who are visiting for the following reasons:

  • End of life care or for patients with life threatening conditions

    • Immediate family/next of kin only – two (2) visitors at one time, no time limit.
  • Support person/partner for birth
    • Two (2)  nominated support people, no time limit.
  • Support person/partner for a woman in the Maternity Ward
    • Two (2) nominated person/partner, once per day, no time limit.
  • Parent/guardian to accompany a child patient under 18
    • Two (2) parents or guardians, no time limit.
  • Essential care giving supporting patient safety including providing disability support, clinical history, interpreter or language support, learning discharge care
    • Up to two (2) visitors, time limited to duration of support required. 
  • Nominated person of a patient under the Mental Health Act

Additional Information:

  • Patient’s attending essential outpatient services are not allowed visitors unless they meet the visitor criteria stated above
  • Visiting guidelines for Blackwood, will be in accordance with Beechworth Health’s current visiting policy

Albury Wodonga Health facility entry points 

To keep our community, patients and hospital environments safe, all visitors will be required to enter our facilities via designated entry points:

  • Albury Hospital via the main entrance (front reception) and the Emergency Department after hours only.
  • Wodonga Hospital via the main entrance (front reception) or Maternity main entrance if a designated maternity visitor only and via Emergency Departments after hours.
  • For services other than hospital admission (outpatient), visitors will enter via the above entrances and the Wodonga Community Rehabilitation Centre, Vermont Street entrance as required.
  • All other sites, including mental health facilities, access is via front reception only.

Visitor Screening

All visitors will be asked a series of COVID-19 related questions, have their temperature checked and details recorded upon arrival to the various Albury Wodonga Health facilities.

Visitors will NOT be permitted to enter if they:

  • Have or a member of their household/household visitor has been to an identified COVID location of concern. Check all (Australia-wide) identified locations here.
  • Have any COVID-19 (Coronavirus) symptoms i.e. fever, sore throat, cough, shortness of breath, loss of sense of smell or loss of sense of taste.
  • Are awaiting COVID-19 (Coronavirus) test results.
  • Have been in close personal contact with a confirmed or suspected COVID-19 case.
  • Have been contacted by a Public Health Unit and identified as a close contact in the past 14 days.
  • If you or a member of your household have arrived in Australia from a place outside Australia on a flight from an overseas location that is NOT designated by the Australian Government as a green travel zone? (e.g. any overseas flight except from New Zealand).

Condition of Entry for Visitors

  • All visitors will be required to wear a single-use disposal mask while in the AWH. No cloth masks and/or makeshift covering of the face with a scarf is allowed. AWH will provide masks if required.
  • All visitors are required to sanitise their hands, practice social distancing and follow infection control instructions from staff at all times.
  • Those who cannot wear face masks due to medical reasons will be provided with a face shield as applicable.

The Hydrotherapy Pool at the Albury campus is closed and will remain so until further notice.

AWH's hospital visitor hours contune to be impacted by COVID 19 restrictions.

For the latest information, and before you visit the hospitals please check the visitor guidelines at Department of Health, Victoria.

Further local visitor restrictions may also apply, and please refer to the details on this page. 

Thank you for your co-operation. Should you have any questions, please ask a staff member or phone the AWH COVID hotline.