Albury Wodonga Health Visitor Information

We appreciate this is a particularly difficult time for anyone in hospital and within our health services. We are doing all we can to care for our patients and support staying connected to family and friends. 

Our patients are some of the most vulnerable people within the community. Our visitor policy will change and be regularly updated to ensure our commitment to the safety of our staff and patients is upheld.  

Across most of our services visiting hours are strictly between 10:00 – 13:00 and 17:00 – 20:00.

Maternity ward visiting hours are strictly between 11:00 - 13:30  then 15:30 - 20:00 

Due to the impact of COVID 19, and in line with Department of Health, Victoria guidelines, our hospital visitor hours have changed.  Further local restrictions may also apply, please check this page before visiting our health services. Should you have any questions, please ask a staff member or call our COVID hotline. 

Thank you for your co-operation. 

Albury Wodonga Health facility entry points 

To keep our community, patients and hospital environments safe, all visitors will be required to enter our facilities via designated entry points:

  • Albury Hospital via the main entrance (front reception) and the Emergency Department after hours only.
  • Wodonga Hospital via the main entrance (front reception) or Maternity main entrance if a designated maternity visitor only and via Emergency Departments after hours.
  • For services other than hospital admission (outpatient), visitors will enter via the above entrances and the Wodonga Community Rehabilitation Centre, Vermont Street entrance as required.
  • All other sites, including mental health facilities, access is via front reception only.

Visitor Screening

All visitors will be asked a series of COVID-19 related questions, have their temperature checked and details recorded upon arrival to the various Albury Wodonga Health facilities.

Visitors will NOT be permitted to enter if they:

  • Have or a member of their household/household visitor has been to an identified COVID location of concern check all Australia here.
  • Have any COVID-19 (Coronavirus) symptoms i.e. fever, sore throat, cough, shortness of breath, loss of sense of smell or loss of sense of taste.
  • Are awaiting COVID-19 (Coronavirus) test results.
  • Have been in close personal contact with a confirmed or suspected COVID-19 case.
  • Have been contacted by a Public Health Unit and identified as a close contact in the past 14 days.
  • If you or a member of your household have arrived in Australia from a place outside Australia on a flight from an overseas location that is NOT designated by the Australian Government as a green travel zone? (e.g. any overseas flight except from New Zealand).

Condition of Entry for Visitors

  • All visitors will be required to wear a single-use disposal mask while in the AWH. No cloth masks and/or makeshift covering of the face with a scarf is allowed. AWH will provide masks if required.
  • All visitors are required to sanitise their hands, practice social distancing and follow infection control instructions from staff at all times.
  • Those who cannot wear face masks due to medical reasons will be provided with a face shield as applicable.

The following visiting guidelines apply:

Please click the area you wish to visit. Any variation must be at the discretion of the nurse in charge and will be by a case-by-case basis.

The Hydrotherapy Pool at the Albury campus is closed and will remain so until further notice.

Birth Suite

  • One (1) Partner/Support Person/Parent/Carer/Guardian may attend during the birth and stay with the mother into the maternity ward.
  • One (1) additional consent nominated support person can be present in consultation with Birth Suite.

Maternity Ward

  • Visiting hours 1100 – 1300 and 1530 – 2000. Rest period 1300 – 1500
  • Maximum of two (2) visitors per woman (this may include a sibling of the baby) at any one time.
  • One (1) nominated partner/support person/parent/carer/guardian may stay for an unlimited amount of time subject to maternity ward stipulated rest periods.
  • If the woman is under the age of 18, a maximum of one (1) parent/carer/guardian may be present at any one time with no time limit.

Maternity Outpatient Visits

  • Maximum of one (1) visitor attending with the woman.

Special Care Nursery

  • Visiting hours: 11:00-13:00 and 15:30-20:00. Strict Rest period 13:00-15:30
  • Maximum two (2) people at the cotside at any one time.
  • Parents/carers/guardians unlimited time frame.
  • No siblings or visitors under the ages of 16.
  • Visitors will not be permitted in the Special Care Nursery between 1pm – 3:30pm to allow for rest period.
  • If the woman is under the age of 18, a maximum of one (1) parent/carer/guardian may be present once per day.
  • Numbers of visitors to Special Care Nursery will reflect cot occupancy and safe distancing there maybe occasions when variations are required.
  • To keep residents safe we are working together with residents and their loved ones within current guidelines to find the right balance between protecting residents & patients from COVID-19 and providing them with vital social connections and support, whilst ensuring social distance is maintained.
  • Visitors must complete screening and comply with our host site, Beechworth Health Services infection control measures and visiting guidelines.
  • Visiting guidelines and visiting times for Blackwood are as per the Beechworth Health Service visiting guidelines. Current visiting guidelines can be found at https://beechworthhealthservice.com.au/bhs/visiting-guidelines/
  • Visitors will be asked to identify themselves upon arrival.
  • All non-essential staff are not permitted to enter.
  • Families/friends must not ‘visit’ via windows due to risks associated with window access around the Beechworth Health Service site.
Critically ill patients

  • Immediate family/next of kin only – two (2) visitors at one time (no time limit)

Intensive Care Unit 

  • Visiting Hours: 10:00 – 12:00 and 16:00 – 18:00
  • Maximum of two (2) individual visitors per patient, at any one time.
  • One priority visitor will be nominated (Note: This refers to the Next Of Kin of the patient who is given priority and is responsible for coordinating visitors)
  • Visiting hours are set to support family members to meet with medical staff following rounds for any questions they may have.

  • No visitors permitted.

  • One (1) visitor is permitted per patient at any one time
  • In the case of a patient under 18 years of age, two parents, guardian, or carers are allowed at a time, with no time limit.
  • Maximum of two (2) visitors at one time (no time limit)
  • Visiting hours are strictly between 10:00 – 13:00 and 17:00 – 20:00.
  • Maximum of two (2) individual visitors from two (2) different households at any one time within visiting hours with no time limit. 
  • Use of virtual visiting technology such as Face Time, WhatsApp and Zoom are encouraged for remote patient and ‘visitor’ interactions. Virtual visiting program and patient own devices will be used to facilitate such communication. (Please see user instructions further below on page).

A Nominated support person  for a patient who has a mental illness and is the patient’s nominated person and the persons presence at the hospital is for the purposes of matters relating to their role as a nominated person.

  • One visitor at any one time for a maximum of one hour.
  • Patient’s attending outpatient services may have one (1) visitor accompany them once per day.
  • The outpatient area has the discretion to disallow visitors if social distancing measures cannot be maintained.
  • In the case of a patient under 18 years of age, up to one (1) parent/guardian/carer is allowed at a time, with no time limit.

  • Two (2) nominated parents/carers/guardians may stay for an unlimited amount of time
  • One (1) parent, guardian, or carer may stay overnight.

AWH patients and their family and friends are warmly invited to participate in our Virtual Visiting Program, which is currently being piloted in the Acute Ward at Wodonga Hospital.

We know that visiting and travel restrictions during the COVID-19 pandemic means many family and friends are not able to visit patients during their time in hospital. This prevents our patients from receiving much-needed support from their loved ones during their illness. With this in mind, Albury Wodonga Health has developed a Virtual Visiting Program to help connect patients with their family and friends.

This Program involves using telehealth technology to help patients connect with their family and friends. Trained facilitators are available to help patients to use their own devices or access an iPad available for loan to connect with their loved ones while adhering to strict infection control procedures to minimise the risk of infection and protect our patients, community and staff.

Please contact a staff member on the Acute Ward at Wodonga Hospital if you would like to find out more about – or participate in – this Program!

For family and friends dialling into a virtual visit, please click on this Enter Our Waiting Area link.

  •  One visitor only

AWH's hospital visitor hours contune to be impacted by COVID 19 restrictions.

For the latest information, and before you visit the hospitals please check the visitor guidelines at Department of Health, Victoria.

Further local visitor restrictions may also apply, and please refer to the details on this page. 

Thank you for your co-operation. Should you have any questions, please ask a staff member or phone the AWH COVID hotline.