OUR COVID-19 VISITOR POLICY HAS CHANGED

We appreciate that this is a particularly difficult time for anyone in hospital and we are doing all we can to care for our patients and support you staying connected to your family and friends. 

Albury Wodonga Health has made changes to its visitor policy following review of the recent Victorian Department of Health and Human Services (DHHS) Visitor Directions (14).

Visiting hours are strictly between 11:00 – 13:00 and 17:00 – 19:00.

Any variation must be at the discretion of the nurse in charge and will be by a case by case basis e.g. palliative care

Albury Wodonga Health facility entry points 

To keep our community, patients and hospital environments safe, all visitors will be required to enter our facilities via designated entry points:

  • Albury Hospital via the main entrance (front reception) and the Emergency Department after hours only.
  • Wodonga Hospital via the main entrance (front reception) or Maternity main entrance if a designated maternity visitor only and via Emergency Departments after hours.
  • For services other than hospital admission (outpatient), visitors will enter via the above entrances and the Wodonga Commuinity Rehabilitation Centre, Vermont Street entrance as required.
  • All other sites, including mental health facilities, access is via front reception only.

Visitor Screening

All visitors will be asked a series of COVID-19 related questions, have their temperature checked and details recorded upon arrival to the various Albury Wodonga Health facilities.

Visitors will NOT be permitted to enter if they:

  • Have any COVID-19 (Coronavirus) symptoms i.e. fever, sore throat, cough, shortness of breath, loss of sense of smell or loss of sense of taste.
  • Are awaiting COVID-19 (Coronavirus) test results.
  • Have been in close personal contact with a confirmed or suspected COVID-19 case.
  • Have been contacted by a Public Health Unit and identified as a close contact in the past 14 days.
  • For information as to where these risk areas have been identified please visit  NSW Government or Department of Health and Human Services, Victoria and other the various state government health sites.  

Condition of Entry for Visitors

  • All visitors will be required to wear a single-use disposal mask or their own, well-fitted, cloth face mask while in the AWH. No makeshift covering of the face with a scarf is allowed. AWH will provide masks if required.
  • All visitors are required to sanitise their hands, practice social distancing and follow infection control instructions from staff at all times.
  • Those who cannot wear face masks due medical reasons will be provided with a face shield as applicable.

The following visiting guidelines apply:

Patients admitted to the General Inpatient Wards/ Mental Health Rehabilitation Services:

  • Maximum number of visitors per patient in the inpatient wards is one (1) visitor, once per day, for a maximum of two (2) hours, per day.
  • If the patient is under the age of 18, two (2) parents, carers, or guardians may visit at any time with no time limit.
  • Use of virtual visiting technology such as Face Time, WhatsApp and Zoom are encouraged for remote patient and ‘visitor’ interactions. Virtual visiting program and patient own devices will be used to facilitate such communication. (Please see user instructions further below on page).

Maternity Ward

  • For the duration of the labour and delivery, a pregnant woman is permitted one (1) partner or support person.
  • One nominated partner or support person can stay with the mother on the maternity ward with no time limit.
  • An additional one (1) person can visit the maternity ward for up to two hours, once per day within maternity visiting hours. This visitor can change day to day.
  • A woman with a baby in Special Care Nursery may identify one (1) visitor for the duration of their stay. This visitor cannot change day to day. This visitor will be asked to identify themselves upon arrival and may visit once per day for up to two hours.
  • Visitors will not be permitted in the Special Care Nursery between 1pm - 3pm to allow for rest period.
  • Women can take a partner/support person to  prenatal care appointments/scans.

Critically ill patients

  • Maximum of two (2) visitors at one time with no time limit.
  • More than two (2) visitors can be nominated.

Palliative Care

  • Maximum of two (2) visitors at any one time with no time limit.
  • More than two (2) visitors can be nominated.

Emergency Department

  • One (1) support person/visitor is permitted per patient and may visit for two (2) hours per day.
  • In the case of a patient under 18 years of age, one (1) parent, guardian, or carer is allowed at a time, with no time limit.

Intensive Care Unit 

  • A maximum of two (2) designated visitors (immediate family/significant other) are permitted per patient only on a case by case basis in consultation with the Nursing Unit Manager/nurse in charge.
  • Visiting hours are set to support family members to meet with medical staff following rounds for any questions they may have.
  • Visiting hours for ICU include:
    • 1000 – 1200hrs
    • 1600 – 1800hrs

Paediatric Unit

  • In the case of a patient admitted to the Paediatric unit, up to two (2) parents, guardians, or carers are allowed at a time, with no time limit.
  • One (1) parent, guardian, or carer may visit with one (1) immediate family member within visiting hours.
  • One (1) parent, guardian, or carer may stay overnight.
  • Individual circumstance can be discussed with the nurse in charge.

Outpatient (pre-planned appointment at the hospital e.g. x-ray, ultrasound)

  • Patient’s attending outpatient services may have one visitor accompany them once per day if required.
  • The outpatient area has the discretion to decline visitors if social distancing measures cannot be maintained.
  • In the case of a patient under 18 years of age, up to one (1) parents, guardians, or carers are allowed at a time, with no time limit.

Residential Aged Care (Blackwood)

  • To keep residents safe we are working together with residents and their loved ones within current guidelines to find the right balance between protecting residents & patients from COVID-19 and providing them with vital social connections and support.
  • Visits must be pre-arranged and visitors must complete screening and comply with our host site, Beechworth Health Services infection control measures and visiting guidelines.

Hydrotherapy Pool

  • The Hydrotherapy Pool at the Albury campus is closed and will remain so until further notice.

VIRTUAL VISITING PROGRAM

Enter Our Waiting Area 

AWH patients and their family and friends are warmly invited to participate in our Virtual Visiting Program, which is currently being piloted in the Acute Ward at Wodonga Hospital.

We know that visiting and travel restrictions during the COVID-19 pandemic means many family and friends are not able to visit patients during their time in hospital. This prevents our patients from receiving much-needed support from their loved ones during their illness. With this in mind, Albury Wodonga Health has developed a Virtual Visiting Program to help connect patients with their family and friends.

This Program involves using telehealth technology to help patients connect with their family and friends. Trained facilitators are available to help patients to use their own devices or access an iPad available for loan to connect with their loved ones while adhering to strict infection control procedures to minimise the risk of infection and protect our patients, community and staff.

Please contact a staff member on the Acute Ward at Wodonga Hospital if you would like to find out more about – or participate in – this Program!

For family and friends dialling into a virtual visit, please click on this Enter Our Waiting Area link.

Current visitor hours have changed due to the impact of COVID 19 restrictions.

Please refer to the details on this page for the specifics of each area. 

Thank you for your co-operation. Should you have any questions, please ask a staff member